ClawSupport
AI customer support agent built on OpenClaw that resolves tickets from your knowledge base and escalates what it can't handle.
!The Problem
Support teams are overwhelmed with repetitive L1 tickets while customers wait hours for answers that already exist in the documentation.
✓The Solution
An OpenClaw agent with RAG-powered knowledge base search, multi-channel ticket ingestion, autonomous L1 resolution, smart escalation rules, and continuous learning from resolved tickets.
How It Works
Support ticket received via channel integration
OpenClaw queries knowledge base using RAG
High-confidence answers sent automatically
Low-confidence tickets escalated to humans
Resolution logged to Airtable with metrics
Weekly report generated with resolution stats
Key Features
RAG-powered answers from your documentation
Multi-channel support (email, Slack, web chat)
Autonomous L1 ticket resolution
Smart escalation to human agents
Resolution metrics dashboard
Continuous learning from resolved tickets
Tech Stack
Want to see more?
Check out the source code on GitHub or browse other projects in my portfolio.