InboxPilot
AI-powered email triage system that classifies, analyzes sentiment, and auto-drafts responses so your support team can focus on what matters.
!The Problem
Support teams waste valuable time triaging repetitive emails, leading to slow response times and agent burnout.
✓The Solution
A FastAPI webhook receives Gmail notifications in real time, OpenAI classifies each email by category and sentiment, and the system either auto-drafts a response or escalates to the appropriate team member.
How It Works
Gmail push notification triggers webhook
FastAPI processes email content
OpenAI classifies category and sentiment
Router determines auto-respond or escalate
Auto-responses drafted with LLM
Escalations logged to Airtable
Stats API serves dashboard data
Key Features
Real-time email classification (billing, technical, sales, spam)
Sentiment analysis on incoming emails
AI-powered auto-response drafting
Smart escalation to human agents
Classification analytics dashboard
Template-based personalized responses
Tech Stack
Want to see more?
Check out the source code on GitHub or browse other projects in my portfolio.